7:00 a.m. to 3:30 p.m.
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Who do I call to report graffiti? |
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You may do so by calling the Graffiti Hotline at (619) 691-5198. Requests for graffiti removal may now also be submitted online using our Online Service Requests page. If you have any further questions, please contact Public Works at (619) 397-6000. |
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Who do I contact to report a damaged/missing street sign? |
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You may now report damaged or missing street signs at the Service Requests page, or by calling (619) 397-6000. |
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What is a sewer lateral? |
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A sewer that discharges into a branch or other sewer and has no other sewer, and no common sewer tributary to it. For more information, please call (619) 397-6000. |
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How often are the sewer main lines cleaned? |
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The sewer main lines are generally cleaned on a yearly basis. |
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What is the City’s responsibility regarding my sewer lateral? |
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See policy or call Public Works at (619) 397-6000. |
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What if sewage is backing up in my house? |
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If you are not using your service and you have sewage backing up in your home during business hours, please call the Public Works Department at (619) 397-6000. Otherwise, call the Police Department. |
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Who is the responsible party if sewage backs up and damages my property? |
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If the damage is a result of a sewer main backup, the city will provide a cleaning company, and you can submit a damage report to Risk Management. |
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What are the different colored markings that I see on the streets? |
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These markings identify the location of underground utilties, such as gas, water, electric, cable and phone. |
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It looks like someone dumped paint in the street. Who do I call? |
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For the dumping of any questionable substances, please contact the Public Works Department at (619) 397-6000. The Environmental Services and Stormwater Pollution Prevention sections are part of our Department. |
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How do I report a pothole? |
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You may now report potholes online at our online Service Requests page. Potholes can also still be reported by calling (619) 460-BUMP or (619) 460-2867. |
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Who do I call to report a sidewalk in need of repair? |
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You may now report sidewalk repair at our Service Requests page. However, the option of submitting your request over the phone is still available by calling (619) 397-6000.
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What are the daily business operating hours for the Public Works Department? |
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The Public Works Department is open Monday thru Friday, from 7:00 am to 3:30 pm, excluding holidays. |
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Who do I call about faded street lines/walkways? |
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You may now submit requests by visiting the Service Requests page. |
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What kind of graffiti will the City clean up? |
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The City of Chula Vista will remove graffiti from commercial and residential areas as well as public right-of-way. For more information, please call (619) 397-6000. You may also now submit reports of graffiti online by clicking here. |
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There’s a utility company working my area. How do I go about obtaining their contact information? |
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We have various informative links on the Residents page of our City Website. On this page, there is a section for Utilities under which contact information is listed. |
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Can I make a park reservation online? |
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You may do so by visiting our Park Reservations site. Here you will find information about Park Rules & Regulations, Park Features, Interactive Park Maps, and images of Park Highlights. |
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How do I report a streetlight out/traffic signal malfunctioning? |
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You may do so by visiting the Service Request page, and submit a work request online. You will be provided with a confirmation email with a tracking number. You may also still call (619) 397-6000 to submit your request by phone. |
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What is a sewer lateral cleanout? |
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Sewer lateral access connection for maintenance purposes. For more information, please call (619) 397-6000. |
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Where can I find a list of City parks? |
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The Public Works Department has a lot of available information related to City Parks online. By visiting the Parks page, you can find links to an interactive parks map, list of park features, images of park highlights, and park maps for your convenience. You may now also make park reservations online by clicking here. |
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Where can I find maps of City parks? |
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We now have an interactive map of our City parks, with the addresses and links to PDF versions of maps. For this and more, please visit the Park Locations page. |
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Where can I find information about the Adopt-A-Park program? |
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Find information as well as a downloadable application for park adoption, at the Adopt-A-Park Program page. |
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How can I find out about road closures and locations where road work is taking place in the City? |
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You can view Road Closure information at the Road Closures page. |
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Who do I call about getting a tree trimmed/cut down? |
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You may now request several tree-related services online, including tree trim request, tree removal request, report roots causing damage, and fallen trees or limbs. Please visit the Service Requests page for more info. You may also call (619) 397-6000 to report these issues. |
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