About Us

The Information and Technology Services (ITS) Department provides citywide technology services, solutions, and support to all departments within the City. These services include administration, finance, public safety, and resident online services. ITS develops, implements, operates, and maintains computer systems in order to improve the operational efficiency and effectiveness of user departments.

The Technology and Support line of business provides technical guidance, training and assistance to employees on over 1,000 microcomputers throughout the City and manages the City's local area networks, which are comprised of over 60 network servers. ITS also maintains the City’s T1 lines (used to connect the nine remote fire stations and eight community centers to the Citywide network), fiber optic lines, microwave and T3 lines connecting other remote facilities.

The Geographic Information System (GIS) and Application Support line of business provides mapping, data modeling and analysis, and development of custom applications used by staff on a daily basis.  ITS also provides GIS services to the general public through map and data sales and also web-enabled mapping applications.  With over 100 unique data layers, ITS staff manages one of the most extensive, fully integrated GIS databases in San Diego County.  As a multi - departmental resource, the city's GIS has developed into a critical decision making tool used by City staff and the general public on a daily basis.  GIS staff created an online mapping system that received national recognition for its integration of GIS data with the city’s Laserfiche document management system.

The Telecommunications line of business handles voice communication installations, consultation, planning, maintenance, and support services citywide.  This function serves over 1,000 users daily and plays a critical part in providing communication citywide.  As in the case of Public Safety, telecommunications provides the vital link between first responders, (law enforcement, fire fighters, medical, ambulance or other emergency services) ensuring they have access to reliable, interoperable communications to assist those in need during and after emergencies by disseminating critical information to subsequent responders and the public. It is one of the most critical resources in public safety.

The ITS webmasters and Programming staff provide support for the City’s website as well as electronic government applications such as park reservations, recreation, library features and others.  These applications are the City’s first point of contact and are vital in linking the City with the online world.  They also allow residents and visitors alike to experience and appreciate valuable and accurate information online, all the time.  The City’s continued expansion of online services results not only in improved customer services but also furthers the City’s green paperless initiative to reduce environmental impacts associated with printing materials. 

Strategic Goals

Electronic Services

• By 2012, 85% of the online services from the list created in 2009 will be available to customers on-line.

Status: While the list of items continues to grow, ITS has continued to implement items from the list. Recent editions to the electronic services include:

• Business License Renewal
• Citizen Request for service for Public Works
• Online donations to Nature Center, Recreation
• Interactive online newsletters for Library, Nature Center, Recreation, and Office of Communications
• Additional webcams at the Nature Center
• On-line case tracking for citizens to track outcome/progress of their crime cases for PD
• Online Sports League Registration - Recreation leagues can register and pay fees online.
• ACF Donations application - allows donations to go directly to the City and accepts credit card donations.
• Appliance Rebeates - Application allows specific retailers (i.e. Home Depot, Sears) to apply for customer rebates from their store. Rebates are then credited at time of purchase.
• Public Works Online Service Request via the City's website allows public to report issues via the City's website, including the ability to report using a map to click on location - X,Y coordinates.
• CV Businesses added to the City's web page. Allows lookup of business within Chula Vista so people can find local businesses.
• HR Collections Application - Gives Risk Management the ability to track collections

Network Protection

• By 2012, there will be a 99% decrease in the number of unauthorized accesses to the City's data from inside the network and/or outside the City.

Status: There have been no known unauthorized accesses of City data from either or outside the network.

• By 2012, there will be a 99% reduction in the number of viruses and Trojans attacking the internal network.

Status: The City purchased a new virus protection and intrusion software/hardware appliance March 2011 called Sophos which is state of the art in the industry.

Technology Projects

• By 2012, 90% of new technology/GIS projects within departments are planned and developed with Information Technology Services.

Status: ITS is working with all departments so that they are aware of this goal and so that the departments will contact ITS when they embark on new projects. We are currently working with many departments on a large project list. These projects will make the staff in those departments more productive.

Key Performance Measures